Privacy Policy
Effective Date: 08 July 2026
At Horizon Osteopathy, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect personal information including:
Your name, date of birth and contact details
Health information relevant to your assessment and treatment
Medical history and referral information
Medicare, DVA or private health insurance details (where applicable)
Information you provide through our website, online booking system or when contacting the clinic
Health information is considered sensitive information and is handled with the highest level of confidentiality.
How We Use Your Information
We collect and use your information to:
Provide safe and effective osteopathic care
Maintain accurate clinical records
Communicate with you about appointments and your care
Process payments and health fund claims where applicable
Meet our professional, legal and regulatory obligations
Your personal information is only used for purposes directly related to providing healthcare and operating the clinic.
Online Bookings (Cliniko)
Our online booking system is securely provided through Cliniko.
When you book an appointment online, the information you provide is securely transmitted to and stored within Cliniko to manage your appointments and clinical records. Cliniko acts as a service provider on our behalf and maintains its own privacy and security standards.
By using our online booking system, you acknowledge that your information will be managed in accordance with this Privacy Policy and Cliniko's privacy practices.
Disclosure of Information
We respect your privacy and will not sell or share your personal information for marketing purposes.
Your information may be disclosed:
With your consent
To other healthcare providers involved in your care
Where required or authorised by law
To trusted service providers who assist with operating the clinic, such as Cliniko or payment processing providers
Website Cookies and Analytics
Our website may use cookies and website analytics to understand how visitors use the site and to improve your experience. These tools collect general, non-identifiable information such as pages visited, browser type and time spent on the website.
You can manage or disable cookies through your web browser settings.
Access to Your Information
You may request access to the personal information or health records we hold about you, or request that incorrect information be updated.
Requests can be made by contacting the clinic using the details below. Access will be provided in accordance with applicable Australian privacy legislation.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Horizon Osteopathy
Email:
Phone:
Address: 1396 Nepean Hwy, Mount Eliza, 3930
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.